PHDREAM Privacy Policy: App Guide

This policy explains how the phdreamapp.asia website and related mobile access for PHDREAM handle user information. It covers the data associated with account access, games, support requests, payments, and the overall Philippine player experience, including why information may be collected, how it may be used, and what privacy choices are available.

Please read this policy before using the platform. If any section is unclear, contact customer service through the official support option. Access is limited to Philippine adults aged 21 and above, and all gaming activity should remain responsible and within personal limits.

When you create or use an account, certain details may be provided by you or generated through your platform activity. The categories below explain the types of information that may be handled and their general purpose.

We do not retain your complete bank card number, PIN or account password. Payment details are handled through the relevant payment gateway rather than stored on our servers.

PHDREAM uses collected information only for defined account, service, security and compliance purposes. It is not knowingly used for unrelated or unauthorised activities. These purposes may include:

• Creating, verifying and managing your account.
• Processing eligible deposit, withdrawal and bonus-related transactions.
• Completing identity and age verification checks where required.
• Detecting and preventing fraud, money laundering and other unlawful activity.
• Responding to account questions and providing customer support.
• Sending promotional offers or bonus updates only when you have provided the required consent.
• Supporting responsible gaming monitoring for players aged 21 and above.
• Meeting applicable legal and regulatory obligations.
• Protecting the platform’s security, reliability and operational stability.

Your information is retained only for as long as reasonably necessary for the stated purpose or to meet applicable legal obligations. Retention periods may vary depending on the type of record and relevant requirements.

• While an account remains active, account and transaction details may be retained as needed to operate the service, support users and meet applicable requirements.
• After account closure, certain financial records may be kept where required by applicable law. The retention period depends on the record and legal obligation involved.
• Identity verification documents may remain on file after an account is closed when required for security, fraud prevention or legal compliance.
• Marketing preferences are updated after consent is withdrawn, subject to reasonable processing time and any records that must be retained to document the request.
• Cookie data may expire when the browser session ends or after the period assigned to that cookie. Users can also manage cookies through their browser settings.

Personal information should not be retained longer than necessary for its stated purpose or an applicable legal requirement. When retention is no longer justified, the data may be securely deleted or anonymised.

PHDREAM may disclose only the information reasonably needed by service providers to support account access, payments, games, security and customer assistance, subject to this policy and applicable requirements.

• Payment Service Providers Payment details may be processed by available banking or payment partners, including GCash and PayMaya where shown in the account. Availability must be confirmed on the live payment page.
• Game and Platform Providers Relevant game and platform providers may process limited technical or account-related data needed to deliver supported games and maintain service functionality.
• Identity Verification Providers Authorised verification providers may review identity or account documents when checks are required. Only information relevant to the verification process should be provided.
• Courts and Law Enforcement Authorities Information may be disclosed when required by applicable law, a valid court order or another binding legal process.
• Fraud prevention checks: Security and fraud-prevention tools may assess account activity and transactions to identify suspicious behaviour, protect users and reduce misuse.

PHDREAM uses cookies to support a smoother, more secure experience for Philippine users. Cookies are small text files stored by your browser when you visit the platform.

• Essential Cookies These cookies help maintain login sessions, protect accounts, and deliver core site features. Blocking them may prevent certain functions from working correctly.
• Functionality Cookies These cookies remember selected settings, such as your language, display theme, and other preferences.
• Analytics Cookies These cookies help us understand which platform features receive the most use. Where applicable, the information is collected in an aggregated or de-identified form.
• Security Cookies These cookies support the detection of suspicious activity, attempted fraud, and automated bot traffic.

You can review, allow, block, or delete cookies through your browser settings. Disabling essential cookies may limit account access or platform functionality. When required, a cookie consent prompt will appear during your first visit.

Your account privacy and data protection rights depend on the laws that apply in your location. Subject to those laws and appropriate identity verification, you may submit the following requests:

To submit a privacy request, contact customer support through the official PHDREAM website. [email protected]We will review your request and respond within a reasonable period, subject to verification and applicable requirements.

The platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from minors.

• Users must satisfy the applicable age requirement before creating or using an account.
• Additional information may be requested when reasonably necessary to verify account details or eligibility.
• If an account is found to belong to a minor, appropriate action will be taken in line with applicable requirements.
• A parent or legal guardian may contact customer support to request a review of information that may belong to a minor.

Reasonable technical and organisational safeguards are used to help protect account privacy and personal information from unauthorised access, loss, misuse, or disclosure.

• Secure Data Transmission Information transmitted through the platform is protected using appropriate security controls where available.
• Account Verification Complete any account verification prompt displayed during sign-in and never disclose a verification code to anyone.
• Network Protection Technical safeguards are used to reduce the risk of unauthorised account access, although no online security measure can provide absolute protection.
• Security Reviews Security controls may be assessed and updated as necessary to address potential risks and protect user information.
• Secure Data Storage Information may be retained through protected storage and backup processes where required for account operations, recovery, or legal purposes.
• Access Management Access to personal information is limited according to operational needs and appropriate account permissions.
• Unusual Account Activity If you notice an unfamiliar login, payment, or account change, contact Customer Service promptly and secure your account.

PHDREAM may provide access to external services needed for payments, game content, or identity checks. These providers may apply their own privacy notices and data-handling practices.

• Information submitted directly to an external provider is processed under that provider’s applicable privacy policy and terms.
• The platform does not control every external provider’s privacy practices. Review the relevant third-party notice before sharing personal information.
• Third-party access and availability may vary. Users should confirm the provider’s terms, privacy practices, and suitability before proceeding.
• All partners that handle personal information are required to sign our data protection agreement.

To understand how an external service handles your information, please review the privacy notice on that provider’s official website.

PHDREAM may revise this privacy policy when necessary. If changes are introduced, we may take the following steps:

• For significant revisions, a notice may be sent to the email address registered with your account.
• An update notice may also appear on the platform homepage.
• The “Last Updated” date at the top of this page will be revised accordingly.
• Continuing to use the platform after an update takes effect indicates acceptance of the revised policy.

Please check this page regularly to stay informed about the latest account privacy and data protection practices.

For privacy-related questions, concerns, or requests, contact the privacy team through the available support channels. Visit PHDREAM for account help and platform access.

• Email Support: [email protected]
• Live Chat: Select the chat icon in the lower-right corner of the platform.
• Typical response time: within 24 hours.
• Data deletion requests may take up to 30 business days to process.